سياسة و أحكام عيادة قمة النخبة للعلاج الطبيعي

Policy and Terms of Qima Elite Clinic for Physical Therapy Dear Client / Dear Clientess Terms and Conditions: 1) Opening a file is free. 2) Presenting ID is a condition to complete and verify data. 3) Filling out the patient acknowledgment form and reviewing the policy and terms of Qima Elite Clinic is mandatory when issuing the invoice. 4) There is a fee for the clinical examination or medical consultation. 5) The review is free within 14 days from the date of invoice issuance and does not include treatment sessions. 6) All prices for medical services are excluding tax for Saudis only, and tax applies to non-Saudis. 7) In case of assault on the healthcare practitioner physically or verbally, the treatment session will be canceled, its full value will be charged, and the incident will be referred to the competent authorities and necessary legal procedures will be taken. 8) If the patient is late for the appointment within the clinic by 10 minutes, the appointment will be canceled, and the patient will be transferred to the waiting list until a vacant appointment is available or a new appointment is booked. 9) The clinic has the right to replace the specialist inside the clinic and in the home visit section if the specialist is unavailable to complete the patient’s treatment plan. 10) The duration of the treatment session inside the clinic is only 30 minutes, and the duration of the treatment session from 30 to 45 minutes depending on the patient's condition after diagnosis by the specialist in the home visit section. 11) In the home visit section and inside the clinic, appointments are booked according to available times in the specialist’s schedule. 12) In the home visit section, appointments are only booked after completing data registration and transferring the full value of the clinical examination or treatment sessions in advance. 13) In the home visit section, if the appointment is not confirmed 14 hours before the scheduled time, the booking will be canceled. 14) In the home visit section, if the confirmed appointment is canceled less than 60 minutes before the scheduled time, the full session fee will be deducted and no compensation will be provided. 15) In the home visit section, after the clinical examination, if the specialist is unable to receive the case due to overweight or any other reason, half of the clinical examination fee will be refunded. 16) In the home visit section, a female companion is required if the patient is female, and a male companion if the patient is male, to follow up on the patient's condition. 17) In the home visit section, the specialist’s waiting time after arriving at the patient’s home is only 5 minutes, and if there is no response via the registered phone number in the patient’s file, the full session fee will be deducted and no compensation will be provided. 18) In the home visit section, the specialist’s arrival time at the home is within 10 minutes of the scheduled time. 19) In the home visit section, the client must update the home location if it changes, at least 24 hours before the confirmed appointment; if changed less than that, the appointment will be rescheduled. 20) In the home visit section, if the residential area requires a permit, obtaining the permit must be facilitated in advance; if the permit is refused or delayed more than 10 minutes, half of the session fee will be deducted and no compensation will be provided. Cancellation and Refund Policy: 1) Cancellation and refund are available within 3 days from the date of invoice issuance, and the request will be processed and the amount transferred via bank account within a maximum of 7 working days. The invoice cannot be canceled or refunded after 3 days from issuance. 2) The validity of the invoice is only 60 days from the date of printing. 3) If wishing to refund a service at the promotional price within 3 days from the invoice date, the remaining amount will be refunded after deducting the basic service price before the discount. 4) For payments via Tapy or Tamara, after fulfilling the refund conditions for Qima Elite Clinic, a refund request is submitted through the clinic’s website, and then the customer follows up with the site according to its policy (Tapy or Tamara), which is reviewed by the client before payment. 5) After fulfilling the refund conditions for Qima Elite Clinic, if payment was made in the clinic or online via Mada, Visa, or MasterCard, the refunded amount will be transferred after deducting payment processing fees. 6) If there is an issue with payment via credit card or debit card, the customer must review the bank; the facility does not bear responsibility for payment processing problems.